Frequently Asked Questions

Contact our sales team to set up an account. We'll walk you through compliance requirements, configure your screening packages, and provision your secure client portal — typically within 1-2 business days.

No. Our Essential and Professional tiers are pay-per-screening with no minimums. Enterprise contracts offer volume discounts but are optional.

Yes. We integrate with Greenhouse, Workday, Lever, BambooHR, SAP SuccessFactors, and others via our REST API and pre-built connectors.

Most Essential screenings return within 24-48 hours. Professional packages average 2-4 business days. International and executive due diligence reports can take 5-15 business days depending on jurisdictions involved.

Our dispute process is FCRA-compliant. Candidates can dispute findings directly through the portal, and our compliance team reinvestigates within the legally required timeframe.

Yes — we cover 50+ countries with local language support and jurisdiction-specific compliance. Our network includes verified in-country investigators.

Yes. All US screenings are conducted in strict accordance with the Fair Credit Reporting Act, including consent, disclosure, and adverse action workflows.

We use AES-256 encryption at rest, TLS 1.3 in transit, are SOC 2 Type II certified, and align with ISO 27001 controls. Data retention follows your jurisdiction's requirements.

Yes. We act as a data processor under GDPR with documented DPAs, data subject access processes, and EU-based hosting options available.

Some jurisdictions charge court access fees that we pass through at cost. These are itemized transparently on every invoice — no markup.

Absolutely. Contact our sales team with your expected volume and required checks, and we'll build a custom package within 24 hours.

Standard accounts are billed monthly in arrears with net-30 terms. Enterprise contracts can be invoiced quarterly or annually.